At work we’ve been in contact with Microsoft regarding an error we started seeing in our software with the latest service pack for Windows Server 2003 running terminal services. This is the beginning and ending of the most recent email from Microsoft on this issue. I think it is an absolute classic.

“Hello Brad,
It was my pleasure to serve you during your random NullReferenceException issue. I hope that you were delighted with the service provided to you. Case is being closed as ‘unresolved’. Thank you for choosing Microsoft.”